Bestwheelchairs.com is a company who cares about your quality of life and who acknowledges the value of having you as a customer. Our promise to you is our Best Promise. The individuals at Bestwheelchairs.com take pride in offering you a line of high quality products with exceptional service and hospitality with the goal of achieving the highest satisfaction for each of our customers. At Bestwheelchairs.com we understand that our customers have unique needs that may not be fully accommodated by an existing out of the box product offered on our website, so we have partnered with state or the art manufacturing facilities specializing in mobility customization and other medical manufacturing needs. Allowing for Bestwheelchairs.com to provide its customers with the unique option of customization of many products purchased from our website. About Our Line of ProductsDrive Medical is one of the fastest growing manufacturers of mobility scooters, power wheelchairs, manual wheelchairs, bath equipment, rolling walkers, patient lifts and hospital beds. Drive Medical constantly strives to offer a high quality product at an affordable price. And when you order from Bestwheelchairs.com your Drive Medical product ships for FREE! from one of three distribution centers located in Atlanta, New York and Southern California ensuring that you receive your order as quickly as possible. We carry the full line of Drive products at Bestwheelchairs.com. Don’t see the Drive product you’re looking for? Need Drive parts? Call Bestwheelchairs.com at and talk to one of our friendly product experts to find your Drive product at the lowest possible cost. Wheelchair WarrantyDrive Medical Limited Lifetime Wheelchair Warranty The following parts will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase. Lifetime: Exclusions: All of the previous parts are covered for defect in material and/or workmanship. Any abuse or intentional misuse of the wheelchair will void the warranty. Power Mobility Warranty
Scooter WarrantyDrive Medical Limited Lifetime WarrantyIf you have a problem with your scooter, simply call one of our expert customer service representatives; Bestwheelchairs.com will have the parts shipped directly to you – free of charge. Every effort will be made to return your scooter to working condition in the shortest time possible. The following parts will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase. Lifetime: 1 year: 6 months: Exclusions include parts that will endure normal wear and tear such as: All of the previous parts are covered for defect in material and/or workmanship in the U.S.A. New or refurbished parts may be used. Any abuse or intentional misuse of the scooter will void the warranty.
Walking Aids WarrantyIf you have a problem with your walking aid, simply call one of our expert customer service representatives. SpinLife.com will have the parts shipped directly to you – free of charge. Every effort will be made to return your walker to working condition in the shortest time possible. The following parts will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase. Lifetime: Cable, Weld 6 Months to 1 Year: All other wearable parts All of the previous parts are covered for defect in material and/or workmanship. Any abuse or intentional misuse of the walking aid will void the warranty. Bath Safety Products WarrantyYour Drive brand product is warranted to be free of defects in materials and workmanship for the lifetime of the original consumer purchaser. This device was built to exacting standards and carefully inspected prior to shipment. This Lifetime Limited Warranty is an expression of our confidence in the materials and workmanship of our products and our assurance to the consumer of years of dependable service. In the event of a defect covered by this warranty, we will, at our option, repair or replace the device. This warranty does not cover device failure due to owner misuse or negligence, or normal wear and tear. The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement. Home-Care Bed WarrantyDrive Medical Limited Lifetime Homecare Bed Warranty If you have a problem with your Home-care Bed, simply call one of our expert customer service representatives; Bestwheelchairs.com will have the parts shipped directly to you – free of charge. Every effort will be made to return your Home-care Bed to working condition in the shortest time possible. The following parts will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase. Lifetime: Welds 5 Years: Frame 1 Year: All Components All of the previous parts are covered for defect in material and/or workmanship. Any abuse or intentional misuse of the Homecare Bed will void the warranty. Patient Lift WarrantyIf you have a problem with your patient lift simply call one of our expert customer service representatives, Bestwheelchairs.com will have the parts shipped directly to you – free of charge. Every effort will be made to return your patient lift to working condition in the shortest time possible. The following parts will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase. Lifetime: Lift Frame 1 year: Electronic components – Hydraulics All of the previous parts are covered for defect in material and/or workmanship. Any abuse or intentional misuse of the patient lift will void the warranty. Return PolicyAt Bestweelchairs.com, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn’t work for you. If you need to return an item, please review our Return Policy below and submit an online Return Request. Return Policy Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
For hygienic reasons, the following products are non-returnable:
Some products require a 15% restocking fee for returns. These include:
All returned products require a Return Authorization number. Returns received without this number will not be credited. The easiest way to request an RA number is by completing our easy online Return Request. You may also call us at 1-800-850-0335 or email us support@bestwheelchairs.com to request an RR number. Please include your order number, name and the item number you are returning. PLEASE NOTE: Products returned without an RR number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RR Number and shipping information were provided by Bestwheelchairs.com. Return Shipping Unless Bestwheelchairs.com made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RR number. We highly recommend insuring larger items for their retail value to protect against shipping damage. Please be sure to carefully follow all return-shipping instructions that are included with your Return number. If an item is returned to the wrong address, Bestwheelchairs.com reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Bestwheelchairs.com may institute a $10 fee per missed scheduled pickup. Cancelled Orders Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RR Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused. Credits Once your return is received, Bestwheelchairs.com will issue a credit to the credit card used for the purchase. Please allow up to 3 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days. If your item is defective or was damaged in shipping, please call us at #or email us at support@Bestwheelchairs.com. We will arrange for the item to be repaired or replaced promptly. |
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